Shipping & Returns

Although packing is done under strict supervision, we are not responsible for any breakage, loss, theft while in transit. Our Liability ceases after handling the parcel to the courier.

All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number. We generally ship through Blue Dart, Delhivery, Xpressbees, ECom Express wherever possible or will use other reputed courier service providers.

There is sometime a possibility of extra charges like Octroi etc. which are to be borne by the recipient at the time of delivery.

The prices, Specification and availability of items are subject to change without any prior notice.

Normal delivery time is about 6-9 days from the date of order, on most pincodes in India.

However, due to the on going pandemic the shipments are getting delayed and may take longer than usual to deliver. Also, in areas marked as Containment Zones, the shipments will be kept on hold and the deliveries will be attempted once the situation eases.

Under no circumstances whatsoever shall Scentkart. be liable for any loss or damages whatsoever including, without limiting, any indirect, special, incidental, consequential or other damages that result from the use of or inability to use the products/services offered in the site.

---------

Scentkart Local Delivery:

Local Delivery: We offer express 24-hour deliver service for orders in Lucknow, UP through Swiggy/Porter/Uber.
Terms & conditions apply.
1. To avail this express shipping, you have to choose/opt for Shipping: "Local Delivery" option (if Available) at the checkout.
2. This service supports maximum delivery area is 10km radius from Hazratganj, Lucknow, 226001.
3. This service supports maximum order gross weight is 5kg.
4. This service is operation only when the weather is clear and swiggy/porter/uber delivery agents are available.
5. The working days are Monday to Saturday.
6. All rights reserved.
7. For Lucknow order that do not fulfil the above mentioned requirements, the order shall be processed and dispatched via courier mode and may take 4-9 days to deliver.

---------

How do I cancel an order on Scentkart?

If unfortunately, you have to cancel an order, please do so at the earliest.

For outright cancellations by you:

-     If you cancel your order before your order has been shipped, we will arrange to refund the full amount back to the original mode of payment.

If the cancellation is after your product has shipped:

-    There will be no refund.

---------

For any queries or concerns please reach out to our team at:
Customer Care Number: +918299155168
Email support: care@scentkart.in
Write to us at Scentkart, Janpath Market, Lucknow - 226 001 (INDIA)